DIRECTLY FROM OUR CUSTOMERS

  • IS REGISTRATION NECESSARY?

    Yes, we recommend registering, as it makes tracking your orders seamless and convenient.
  • HOW DO I REGISTER?

    Simply enter your mobile number with the country code and click on “Send OTP.” Once received, enter the OTP to complete your registration.

  • DO I NEED TO PROVIDE MY EMAIL AND PHONE NUMBER?

    Yes, both are mandatory, as we share order updates via email and phone for your convenience.
  • IS MY PERSONAL INFORMATION SAFE WITH ODELIA?

    Absolutely. Any information you share is kept secure and confidential on our website.

  • HOW DO I PLACE AN ORDER ONLINE?
    1. Select your desired products and add them to your cart.
    2. Register by creating your ODELIA account with your mobile number and OTP. Your account allows you to review past orders, save items to your wishlist, and shop faster in the future.
    3. Enter the delivery details: recipient’s name, address, and preferred delivery method.
    4. Complete your payment.
    5. Review your order and submit.

  • IS THERE A CHARGE FOR REGISTRATION?

    No, registration is completely free.

  • WHAT IF I FORGOT MY PASSWORD?

    Click on “Forgot Password” and follow the instructions sent to your email to reset it.

  • CAN I UPDATE MY PERSONAL DETAILS?

    Yes. Log in to your account and go to “My Account” to edit your personal information or update your shipping address.

  • CAN I ORDER FROM OUTSIDE INDIA FOR DELIVERY WITHIN INDIA?

    Yes. Shipping within India is free, and you can follow the standard ordering process.

  • HOW CAN I CONTACT ODELIA?

    You may email us at info@theodelia.in or connect with us via WhatsApp or Instagram.

  • DO YOU OFFER CUSTOM FITTING?

    We currently offer customization only in terms of color. Each outfit includes a 2-inch margin, allowing easy alterations for the perfect fit.

  • IS ONLINE PAYMENT SAFE?

    We take every precaution to safeguard your personal information. However, no online transaction is 100% secure. In the unlikely event of a security breach, we will notify you immediately so you can take protective measures.

  • WHAT IF AN ITEM IS OUT OF STOCK?

    If a product is unavailable, email or call us and we will notify you once it is back in stock.

  • CAN I CANCEL MY ORDER?

    Orders, once placed, cannot be cancelled. For queries, please contact us at info@theodelia.in.

  • CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

    Yes, you can update your address in My Account or inform us via email—provided the order has not been dispatched.

  • CAN I RETURN A PRODUCT?

    Unfortunately, we do not accept returns. For any concerns, reach out to info@theodelia.in.

  • DO YOU SHIP INTERNATIONALLY?

    Yes, we deliver to major countries worldwide. Shipping charges vary by location and will be shown at checkout.

  • WHAT IF I’M NOT AVAILABLE AT THE TIME OF DELIVERY?

    If you are unavailable, the order will be taken back, and you will be notified to reschedule.

  • WHAT IF MY ORDER ARRIVES DAMAGED?

    We take utmost care in packaging, but if you receive a damaged product, please email us with pictures and your order number. Our team will guide you through the next steps.

  • ARE THERE ANY SHIPPING OR ADDITIONAL CHARGES?

    Shipping within India is free. International shipping charges apply and are calculated at checkout. Please refer to our Shipping Policy for details.

  • HOW CAN I TRACK MY ORDER?

    Simply log in to your account to track your order.

  • WHAT IS THE DELIVERY TIMEFRAME?

    Estimated delivery time is mentioned on each product page. Enter your pincode/postcode to view the timeline. In case of delays, we will keep you informed.

  • WHAT IF I RECEIVE THE WRONG ITEM?

    While we ensure accuracy in every order, if you receive an incorrect product, notify us immediately with your order number.

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We accept:
    • Credit and Debit Cards
    • Net Banking
    • E-wallets