Privacy policy

PRIVACY POLICY


1. GENERAL

1.1 SAS Fashion, operating under the trade name ODELIA, is owned by Riya Pahuja, a sole proprietorship registered under GST (Registration No: 06GFCPP3241D1ZR), with its principal place of business at F-9/5, 4th Floor, DLF Phase I, Gurugram, Haryana – 122002, India (“ODELIA”, “we”, “us”, or “our”). ODELIA manages and operates the website https://theodelia.in (hereinafter referred to as the “ODELIA Platform”) which facilitates the sale of apparel, accessories, and related products (“Products”) to its users (“User”, “Users”, “you”, or “your”).

1.2 This Privacy Policy (“Policy”), together with our Terms & Conditions, governs your use of the ODELIA Platform and outlines our practices regarding the collection, use, disclosure, processing, transfer, and storage of your information. By accessing or purchasing through the ODELIA Platform, you consent to the terms of this Policy.

1.3 This Policy is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules. It does not require any physical or digital signatures.

1.4 This Policy describes the types of information collected, the purpose and manner of usage, and the circumstances under which such information may be shared. You may withdraw consent at any time; however, withdrawal may affect the provision of certain services.

1.5 If you do not agree with any part of this Privacy Policy, we recommend you refrain from using the ODELIA Platform.


2. INFORMATION WE COLLECT

2.1 Users may be required to provide personal details when browsing, registering, or purchasing on the ODELIA Platform.

2.2 The information collected may include:
• Full name, contact numbers, residential address, email address, gender, and date of birth.
• Passwords and login credentials.
• Payment details such as credit/debit card information, UPI, net banking, or e-wallet details.
• Preferences, purchase history, and interactions with the ODELIA Platform.

2.3 We do not knowingly collect information from minors (below 18 years). If we discover such data has been shared, it will be deleted promptly.

2.4 Any information you provide must be true, complete, and up to date. You may request modification or deletion by contacting us at info@theodelia.in.


3. USE OF INFORMATION

We may collect, use, and process your information for the following purposes:
• To create and manage your ODELIA account.
• To process and deliver orders.
• To send updates, order confirmations, invoices, promotional offers, and event notifications.
• To improve our Products, services, and customer experience.
• To comply with legal requirements and respond to lawful requests.
• To prevent, detect, or investigate fraud or misuse.


4. DISCLOSURE OF INFORMATION

4.1 Information may be shared with trusted third-party service providers such as payment gateways, logistics partners, and IT service providers, solely for the purpose of fulfilling your orders and enhancing services.

4.2 We may disclose information if required under law, judicial processes, or to protect our rights and the safety of our users.

4.3 In the event of a merger, reorganization, or transfer of business, user data may be transferred to the new entity, subject to equal levels of data protection.


5. SECURITY

5.1 We adopt industry-standard security practices including encryption, firewalls, and restricted access to safeguard your personal information.

5.2 While we strive for the highest levels of protection, no system can guarantee absolute security. By using the ODELIA Platform, you accept this inherent risk.


6. COOKIES POLICY

6.1 The ODELIA Platform uses cookies and similar technologies to enhance user experience, analyze trends, and store preferences.

6.2 You may disable cookies via browser settings; however, this may limit functionality.

6.3 We do not store personally identifiable information in cookies.


7. OPT-OUT POLICY

7.1 Users may opt out of promotional communications at any time by clicking “unsubscribe” in emails or contacting us at info@theodelia.in.

7.2 Transactional communications relating to orders cannot be opted out of.


8. DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or as required under law.


9. MODIFICATION OF POLICY

ODELIA reserves the right to amend this Policy at any time. Updates will be posted on the ODELIA Platform, and users are encouraged to review the Policy periodically.


10. GRIEVANCE REDRESSAL

For questions, concerns, or grievances regarding this Privacy Policy or the ODELIA Platform, you may contact our Grievance Officer:

Name: Riya Pahuja
Designation: Proprietor, Grievance Officer
Email: info@theodelia.in


11. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Disputes shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana.


12. SEVERABILITY

If any provision of this Policy is deemed invalid or unenforceable under applicable law, the remaining provisions shall continue to be valid and enforceable.